Return Policy
UTV Dude Return Information
We want you to be happy with your purchase. If something isn’t right, we’re here to help. Please contact us before sending anything back so we can help get the issue resolved quickly.
Return Authorization
All returns require prior approval. Please contact us within 30 days of delivery to request a return authorization before shipping anything back. Returns sent without prior approval may not be accepted.
Return Eligibility
To qualify for a return, items must be:
- New, unused, and uninstalled
- In original packaging and in the same condition received
- Free from scratches, dirt, debris, or signs of wear
- Returned with protective film intact
Once a product has been installed, it is considered used and is no longer eligible for return. We understand fitment can sometimes be tricky, so we strongly recommend verifying compatibility before installation.
The original order number must be clearly written on the outside of the return package next to the shipping label.
Non-Returnable Items
The following items are not eligible for return:
- Installed or used products
- Items with protective film removed
- Products exposed to fuel, gasoline, or hazardous materials
- Fuel tanks, carburetors, or units exposed to gasoline
- Items returned more than 30 days after delivery
Restocking Fees & Shipping Costs
For returns due to ordering the wrong item or changing your mind, a 15% restocking fee applies and return shipping is the customer’s responsibility.
Outbound shipping is free for orders within the contiguous United States. For orders shipped outside the lower 48 states, outbound shipping costs are non-refundable.
If a return arrives damaged, incomplete, or in unsellable condition, additional fees may apply or the return may be declined.
Damaged or Incorrect Items
If your item arrives damaged or we sent the wrong product, please contact us within 30 days of delivery and include photos of the item and packaging.
Once verified, we’ll take care of it by providing a return label and sending a replacement at no cost to you.
Exchanges
Exchanges are available on approved, unused items and are subject to product availability. Customers are responsible for return shipping costs. Any price difference will be refunded or charged accordingly.
Refunds
Once your return is received and inspected, refunds are typically processed to the original payment method within 2–5 business days. Your bank or card provider may take additional time to post the refund.
Shipping fees paid at checkout are non-refundable for orders outside the lower 48 states.
Order Cancellations
Orders are processed quickly, so cancellations may not always be possible once an order has been placed. If we are unable to cancel the order in time, you may return the item once it arrives in accordance with this policy.
Bulk & Reseller Purchases
Orders of 10 or more of the same item, or multiple orders placed by the same customer for the same item, are considered reseller purchases and are not eligible for returns or refunds.
Exchanges may be considered based on product availability.
Package Responsibility
We are not responsible for theft, packages delivered to unsecured locations, or damage caused by improper return packaging. Please choose delivery and return shipping locations carefully.
How to Start a Return
Use our Contact Page to request return authorization. Once approved, include your order number and any required documentation with your shipment.
